COVID-19 SHIPPING POLICY
Due to the current global pandemic and lockdown situation the entire logistic industry and its channel partners are working with a limited number of staff members and many folds increase in the numbers of orders from around the world.
Hence due to this extra work & under staffed channel partners we are facing a delay in pickups, deliveries and custom clearances for our shipments. Hence deliveries are taking longer in many cases then the usual.
What to expect –
- Delays in deliveries in some cities and countries for a few days.
- Same high quality goods and craftsmanship without any compromise.
Safety measures being practiced by us-
- Highest hygiene & sanitation measures being taken in the workshop.
- Disinfecting the workshop every 4 hours.
- Regular screening and safety gear (masks, gloves) being provided to all staff members.
- Wrapping the box with a plastic sheet so it’s easier for customers to disinfect the outside box before opening the package.
- No visitors, customers or part time staff members allowed in the workshop.
- Only limited full time well screened staff members are allowed to craft goods currently.
If you wish to make your order eligible for exchange kindly please do not use the coupon code. But due to global logistics disruption at the moment your order may take a little more time to get delivered then usual.
Quality and sanitation measures are the same irrespective of the fact that you use the discount coupon or not.
Shipping & Exchange Policy for Indian Customers
- Free Shipping across India.
- Please update within 24 hours of placing the order in case you want to cancel your order via email. Since we make all products on order we do not accept cancellation after 24 hours of placing the order. (Only valid for items without personalisation, customisation, discount or a gift coupon)
- Goods are usually delivered within 7-9 days on an average. (Dispatched in 2-3 working days and shipping time 7- 9 days + or – 2 days). (There could be slight delays in shipping due to Covid and limited man power)
- We really hope that this never happens but in such an event where you need to return one of our products we will gladly exchange the product for any other product from our website for a single or group of products with same or higher value of original purchase amount. No refunds only exchange. (Exchange not applicable on products with personalisation, customisation, discounted products or products with gift codes or free gifts)
- We do not accept cancellation on goods with personalisation as we immediately start processing the goods most of the times and there is a good chance we have already started processing the goods within few hours of placing the order.
- Goods should be in unused condition with all packing, dust bags and tags to be eligible for exchange. (It is at our discretion to reject a return if it seems in a used condition, scratched, spoiled or not fit for reselling.)
- Customised or Personalised products cannot be exchanged or returned under any circumstances and are considered final sale as they are not our offering as stock products and personalised only for you and hence are not resalable.
- Goods bought during an ongoing sale, discount, promotion or a free gift etc are not eligible for exchange or returns and are considered as final sales.
- To be eligible for an exchange please update within 15 days of receiving the parcel. Goods should be returned in new and unused condition and along with all tags and original packing and free from any kind go scratches, wear marks or dust.
- Buyer will be responsible for all return shipping costs and shipping of new product you want to exchange it for.
- Please follow our belt measuring guide and leave your size in “Notes for seller” section. In case you missed it we will reach out to you again and request you to measure your current belt. If still there is a size difference even after measurements the customer will have to pay for the return shipping for the belt, shipping of new belt and a restocking fee of 20% value of the belt as we had custom cut the belt as per your size and not sure if we will receive same size order again anytime soon.
- Belt can not be exchanged for any other product and is considered as final sale (discount or not). Size can be exchanged if it’s not a good fit. But we will recommend going though our belt sizing guide and sharing the measurements while placing the order.
- If product is damaged/ used or soiled it will not be possible for us to accept those products as returns and will be sent back to customer after receiving shipping cost for the same.
- In case of any manufacturing defect please reach out to us immediately and share pictures of the defect. We will replace the product (with same product and colour only) and will also pay for return shipping and shipping of the new product.
- Exchange is allowed only once. If a product is exchanged for some other product from the website then it will not be possible for us to exchange it again.
- Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- All disputes subject to Gurgaon Jurisdiction only.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Leather is a natural material and each hide varies in colour, softness, texture, marks etc hence we do not guarantee exactly same colour as there could be variation hide to hide and each lot in tanning process. This will not be considered as defect as it is the very characteristic of the product.
SHIPPING & RETURN POLICY ON INTERNATIONAL ORDERS.
- International shipping is calculated & charged at the time of checkout.
- We do not offer returns or exchange on international orders. So in case of doubt please get in touch with us before placing your order.
- Goods once sold are considered as final sales as there is no way of getting the products back to India.
- All custom duties, import duties or any other kind of taxes, fees are to be borne by the customer. We will not be responsible for any taxes, duties or fees at the time of delivery.
- Prices displayed are excluding of shipping, duties, import taxes, customs or any other form of fees etc