Returns Policy

  • Return or Exchange within 60 Days from the day of the purchase
  • Crezyshop Family members: Returns or Exchange within 90 Days from the day of purchase
  • 7 days returns or exchange for purchases made from Circular Hub
  • The following articles are not eligible for returns or exchange
    • Cut Fabrics
    • Food Articles
    • Plants
    • Custom made worktops
  • Love it, Exchange It policy for mattresses:
    • It takes time for you and your new mattress to get used to each other. That’s why we give you 30 days to be sure you’re compatible. If the chemistry isn’t right, simply come back and choose another mattress. To avail the chance to change the mattress we require you to use the mattress for at least 30 days. We will only exchange the mattress once during this 90-day period. Please ensure that the mattress you want to exchange is in clean, hygienic and unstained condition. The mattress that you wish to exchange must be selected from our full price mattress range. If the new mattress is higher in the price you will need to pay the difference, if the mattress you select is lower in price the difference will be refunded to you on an Crezyshop gift card.

Terms and Conditions apply:

  • For returns or exchange of online orders, we insist customers share the pictures of the articles and the proof of purchase (invoice) with our Customer Support Center at info@crezyshop.com before the articles are accepted for returns or exchange by our CSC Co-workers and accordingly picked up from the customer’s doorstep.
  • If the article is eligible to be returned, we suggest you pack the articles exactly in the same condition as you received it
  • Returns or Exchange Packaging: Retain the original packaging of the articles opened as the returns or exchange will be accepted only once the articles are packed in their original packaging as per the instructions provided. Know more.
  • Returns or Exchange will be processed on presenting the original invoice only
  • All refunds will be processed in the original mode of payment
  • All refunds will be processed within 14 days from the date of returns accepted by Crezyshop


Crezyshop India reserves the rights to reject/ refuse the returns and refunds in case:

  • Articles are not in their original packaging
  • If the articles are not repackaged in the same packing material and the Flexi box as received
  • If the articles/ products received are not in the same condition as shown in the pictures shared with the Customer Support Center at the time of raising the request for returns.

Have more questions about returns?

  • Write to us at info@crezyshop.com
  • Chat with us 
  • Call us at +91 87546 32500